TERMS AND CONDITIONS OF USE
WHO WE ARE
At Horizon, we specialize in accelerating digital transformation for businesses through artificial intelligence (AI) solutions. Our platform interacts directly with employees to identify inefficiencies and optimize workflows, facilitating faster and smarter business outcomes.
CURRENT VERSION AS OF: [February 12, 2026]
These Terms and Conditions govern the use of the Horizon platform (https://usehorizon.ai) (the “Platform”), which is owned by Horizon.
The services made available through the Platform (the “Services”) may be provided, as applicable, by Horizon AI Global Inc., with registered offices at 8 The Green # 15927, Dover, DE 19901, USA, or by any of its duly authorized affiliates, including Horizon AI S.A.S., with registered offices at Víctor Soliño 349, Montevideo, Uruguay (each, a “Horizon Company”).
The Horizon Company that acts as the contracting party with the user shall depend on the user’s place of residence, the territory from which the Platform is accessed, and/or as specified in the applicable commercial proposal or contractual documentation.
For purposes of these Terms, “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with Horizon AI Global Inc.
REGISTRATION AND ACCESS
To access certain services of the platform, the User must register and keep their data updated. The User is solely responsible for protecting their password and account credentials. Horizon shall not be liable for unauthorized access resulting from non-compliance with this obligation.
By accessing and using the platform, the User accepts these Terms and Conditions. If the User does not agree, they must refrain from using the service
1. DEFINITIONS
• "Platform": the website and services offered at https://usehorizon.ai.
• "User": any natural or legal person who accesses and uses the Platform, either as a Referred User or as an Administrator User.
• “Referred User”: a natural person who interacts with the Platform by providing information, data, or responses, generally within the context of internal organizational processes such as evaluations, surveys, or data collection.
• “Administrator User” : a natural or legal person who has access to advanced functionalities of the Platform, including viewing, analysis, and management of data submitted by Referred Users. This User is responsible for overseeing and managing the use of the Platform within their organization.
• "Horizon": Horizon AI Global Inc. and its authorized representatives.
• "Services": consulting, development, and AI support services provided pursuant to accepted proposals between the parties.
2. SCOPE OF SERVICE
In addition to the consulting services provided, Horizon is a tool that uses artificial intelligence to automate the process of identifying operational inefficiencies.
The solution enables process mapping, inefficiency detection, and the proposal of improvement opportunities faster than traditional consultancies.
All services are provided in accordance with the specific terms of each Proposal approved by the User. The service is provided under a limited, non-exclusive, non-transferable, revocable license, conditioned upon compliance with these Terms.
3. PROPRIETARY SOFTWARE AND PREEXISTING TECHNOLOGY
All software, methodologies, tools, processes, and prior knowledge used by Horizon in the performance of services constitute "Preexisting Technology" and shall remain the exclusive property of Horizon.
The User is strictly prohibited from (i) reverse engineering, disassembling, decompiling, or attempting to obtain the source code, models, or internal logic of the system; (ii) performing bulk data scraping, data mining, or any unauthorized automated use; (iii) using the Platform and its related Services to develop or train products or services that compete directly or indirectly with Horizon; and (iv) sublicensing, copying, modifying, or creating derivative works without Horizon's prior written consent.
4. DERIVATIVE WORKS AND RESIDUAL RIGHTS
Horizon may incorporate improvements or learnings derived from the performance of services into its core technology, provided such incorporation does not involve the disclosure of the User’s confidential information or infringe upon exclusive rights over deliverables.
5. INTELLECTUAL PROPERTY OF DELIVERABLES
Deliverables developed specifically for the User shall be the property of the User, except when they include elements of Preexisting Technology, in which case Horizon shall retain rights over those elements. Horizon shall also retain usage rights over knowledge and tools developed within the scope of the services, provided they do not infringe on the User’s ownership.
6. CONFIDENTIALITY
“Confidential Information” means any technical, commercial, financial, operational, or other information, whether oral, written, or electronic, disclosed by one party to the other in the context of the contractual relationship.
By using the Platform, the User agrees to: (i) keep such information strictly confidential; (ii) not disclose it to third parties without the prior written consent of the disclosing party; and (iii) use it exclusively for the purposes set forth in the proposal. These obligations shall remain in effect for the duration of the contractual relationship and for a period of one year after its termination.
7. PROTECTIVE MEASURES
Each party shall protect the confidential information received with at least the same level of diligence that it applies to its own confidential information.
8. RESPONSIBILITIES OF THE PARTIES
The User shall be responsible for:
• Providing accurate and complete information.
• Designating a point of contact for service coordination.
• Using the services in compliance with applicable law.
• Use credentials correctly and securely.
• The control and processing of data, the uses given to them and their deliverables. The User assumes all consequences arising from the use, interpretation and application of the results or recommendations issued within the framework of the contractual relationship and in connection with it.
Horizon shall be responsible for:
• Providing services in accordance with reasonable professional standards.
• Protecting User`s data and information as stipulated.
9. LIMITATION OF LIABILITY
Under no circumstances shall Horizon be liable for indirect, incidental, special, punitive, or consequential damages, including, without limitation, loss of data, profits, revenue, savings, business opportunities, or reputation, arising from the use or inability to use the Platform or its services.
Furthermore, Horizon shall not be held liable for any decisions, actions, or omissions taken by the User as a result of using the Platform, nor for the consequences such decisions may have on third parties, including but not limited to employees, contractors, partners, suppliers, clients, or other users. The User shall bear sole responsibility for evaluating and assuming the risks associated with the application of any recommendation, analysis, or information obtained through the Platform.
In particular, Horizon shall not be liable to the User or any third party for claims of a labor, civil, commercial, administrative, criminal, tax, or any other nature that arise, directly or indirectly, from decisions made by the User based on the use of the Platform.
Should any third party file a claim, lawsuit, or legal action against Horizon as a result of decisions made by the User, the User shall assume full responsibility and agrees to undertake the legal defense, as well as to indemnify and hold Horizon harmless from any economic, judicial, or extrajudicial consequences that may arise.
Horizon’s total liability, regardless of the cause or legal basis, shall be limited to an amount not exceeding the annual value of the Services rendered, per event. This value shall be calculated based on the fees actually paid during the term of this agreement, as of the date of the event giving rise to the claim.
10. LIMITATION OF WARRANTIES
Horizon makes no warranties regarding results, unless expressly agreed to in writing in the proposal. Services are provided "as is" and on a best-efforts basis, without guaranteeing specific results or the achievement of particular objectives by the User.
The User acknowledges that the Platform may contain errors, inaccuracies, or limitations inherent to this type of technology, and that its operation and Horizon's services depend in part on the quality of the data provided by the User and third-party services. Consequently, Horizon does not guarantee that the services will be free from errors, interruptions, or failures, nor that they will be suitable for the User's specific purposes.
11. INDEMNIFICATION
The User agrees to indemnify and hold harmless Horizon and its representatives against any claim, damage, loss, fine, or expense (including legal fees) arising from misuse of the platform, breach of these Terms, or violation of third-party rights.
12. SERVICE INTERRUPTION
Horizon reserves the right to modify, suspend, or discontinue services temporarily or permanently, with or without notice, for technical, commercial, or force majeure reasons. Horizon shall not be liable for interruptions, delays, or service failures beyond its reasonable control.
13. FEES AND PAYMENT
The fees applicable to the Services shall be set forth in each commercial proposal and may consist of hourly rates, fixed fees and/or scalable fee structures, as applicable. The User agrees to pay such fees within the agreed timeframes and in accordance with the agreed terms, without any set-off, deduction, or withholding of any kind.
Failure to pay, in whole or in part, any amounts due within the applicable deadlines shall entitle Horizon to suspend, in whole or in part, access to the Platform and/or the provision of the Services until full payment has been duly made, without such suspension giving rise to any liability on the part of Horizon.
Any amounts not paid when due shall accrue default interest from the due date until full payment, at the rate set forth in the applicable commercial proposal or, failing that, at the maximum rate permitted under applicable law.
Additionally, all amounts owed under the applicable commercial proposal shall be deemed liquid, due and payable, and shall constitute an enforceable debt instrument (executory title) for collection purposes, entitling Horizon to pursue collection through summary or expedited proceedings, without the need for prior judicial or extrajudicial notice.
14. SECURITY MEASURES
Horizon shall implement reasonable technical and organizational security measures to protect the information and systems used in the provision of services.
The specific guidelines for using the tool form an integral part of the contractual relationship, including—but not limited to—the following documents:
a. Document Information Security Policy
b. Incident Response Plan
c. Disaster Recovery Plan
d. Password Policy
e. Secure SDLC Procedure
f. Backup & Recovery Plan
g. SOC 2 Audit Engagement Letter
h. Strike Pentest Summary
i. Latest Incident RCA
j. Incident & Response Plan
k. Terms of Service
l. Security Management
m. System Description
n. Public Release Changelog
These documents are available at the following link: https://usehorizon.notion.site
Horizon may use cloud services and external sub-processors to provide services under these security standards. The User also authorizes the international transfer of Data to Horizon group companies when strictly necessary to fulfill the services outlined in this proposal.
15. GENERAL PROVISIONS
Horizon may modify these Terms and Conditions from time to time by publishing an updated version on the Platform. It is the User`’s responsibility to periodically review the Terms and Conditions in order to remain informed of the version in force at any given time. The continued use of the Platform after the publication of any updates shall constitute acceptance of the updated Terms. Horizon may, but is not obliged to, notify changes through registered contact details or by posting notices on the Platform.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The failure of either party to enforce any right or provision shall not be deemed a waiver of such right or provision.
Horizon reserves the right to assign these Terms, in whole or in part, to any of its affiliates, provided that such assignment does not materially adversely affect the Client’s rights.
16. DISPUTE RESOLUTION
Any dispute arising from these Terms shall be resolved amicably between the parties. Failing agreement, the matter shall be submitted to the jurisdiction defined below.
17. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of the contracting Horizon Company.
Any dispute, controversy, or claim arising out of or in connection with the use of the Platform, or the interpretation, performance, or breach of these Terms, shall be subject to the exclusive jurisdiction of the competent state or federal courts located in the jurisdiction of the contracting Horizon Company, with express waiver of any other venue or jurisdiction that may otherwise apply, unless the specific conditions of the applicable proposal or agreement expressly provide otherwise, in which case such specific conditions shall prevail.
18. NOTIFICATIONS
All notices shall be made in writing to the email addresses designated in the corresponding proposal and shall be deemed received 24 hours after being sent, unless proven otherwise.
19. PREVALENCE OF SPECIFIC TERMS.
These Terms and Conditions shall govern the relationship between the parties. However, if the parties have entered into any specific terms or agreements in addition to this document, such specific terms shall prevail in the event of any conflict or inconsistency with the provisions herein. The specific terms so agreed shall be deemed an integral part of these General Terms and Conditions.
20. CONTACT
For inquiries regarding these Terms, please write to: contacto@usehorizon.ai
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ACCEPTANCE OF TERMS AND CONDITIONS
The parties agree that this document of Terms and Conditions, along with the general and specific conditions detailed in the signed proposals between them, constitutes the entire agreement governing their contractual relationship. In the event of any discrepancy between these Terms and Conditions and the specific conditions of a signed proposal, the latter shall prevail to the extent of such discrepancy.
